Frequently Asked Questions

Frequently asked questions

To answer any questions that you may have about our easy-to-use service, take a look at our frequently asked questions below.
Q: Are there restrictions on the type of phone I can trade in?

A: We’ll happily receive all makes and models of phones. The only thing we ask is that your phone is faulty. We don’t accept unwanted working handsets, only the faulty ones that you have no use for.


Q: I don’t have the latest phone. Does that matter?

A: No, not at all. You can search our database to find the phone you want to trade in, so no matter how old it is, give it a try.


Q: When do I get paid?

A: We start processing your order the minute your faulty phone arrives. The instant we have certified its value, we pay you via PayPal. It really couldn’t be simpler.


Q: Why do you want faulty phones?

A: As well as getting them out of the way of thousands of our customers and helping the environment, faulty phones are a useful source of spare parts that can be reused to make other things.


Q: I have more than one faulty phone. Can I send them all in?

A: Of course! There’s no limit to the number of faulty phones you can send us. We will gladly receive and pay for each and every one of them.

Got the answer you were looking for? Search your phone today and let’s get started! If not, feel free to get in touch.

Why Choose Us?


We give your faulty phone
the green treatment


Quick & simple. No listings,
no phone calls, just cash!


Fast, easy cash.
Straight in your pocket!

How it works

We make recycling your faulty mobile phone simple. We do the hard work, you take the cash!


Search for your phone
and get an instant quote


Pack your phone, pop it in the post
and we’ll take care of the rest


Your phone arrives, you get paid.
It’s that simple.