Terms & Conditions

Terms & Conditions


All transactions are subject to our terms and conditions. We ask that you read these prior to registering your mobile phone with us. Please contact us with any questions that you may have.

Take a look at our terms and conditions below.

You may wish to make a print and keep a copy of these terms and conditions and the terms of use for future reference.
Please read these terms and conditions carefully before posting your phone to recyclefaultyphones.co.uk.

You should understand that by submitting an order, you agree to be bound by these terms and conditions and our terms of use.

In confirming your sell order you will need to tick the box indicating that you accept these terms and conditions. Please understand that if you refuse to accept these terms and conditions, you will not be able to place a sale order via our site.

By continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern recyclefaultyphones.co.uk relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties:

  • Browsing preferences
  • Favourites
  • Suggested content
  • Last viewed phones

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

We cannot be held responsible for any items that aren’t returned via Royal Mail or any other logistical company and subsequently lost within the mail system for items being sent to us.

We will of course claim if returned handsets dispatched from us don’t arrive with you.

RecycleFaultyPhones.co.uk reserves the right to update you at any time, via your supplied contact details. This can be via, mail, SMS, e-mail or phone call.

RecycleFaultyPhones.co.uk reserves the right to claim any handset that we haven’t heard back on following e-mail communication to the registered e-mail address after 5 calendar days. You will be paid the value sent via e-mail.

RecycleFaultyPhones.co.uk reserves the right to destroy any lost / stolen handsets that appear on the ‘check mend’ database if they haven’t been claimed by their subsequent owners after 28 days. UK legislation states that we cannot under any circumstances return or pay for a mobile phone or device which is registered lost or stolen at any time unless the lost or stolen records associated with it are cleared. If we at any time become aware of any issues, you will be required to co-operate with the authorities and we reserve the right to withhold or cancel the payment.

Should the price on the site not be any different then the value will not be adjusted.

Phones & devices

Each mobile phone submitted needs to be faulty.

Each mobile phone or device should:

  • Include its battery
  • Be intact – not crushed or snapped in half
  • Not have any missing parts or components ( if it does we may review the price)
  • Be iCloud free ( if your phone isn’t working you will still be able to log into your icloud/Samsung cloud or any other cloud storage and remove the account from there )

Faulty handsets can be, water damaged, have broken or bleed LCD screens, blank screens, no display, faulty keys/functions, no power up, faulty operating system etc.

We cannot accept phones that are still locked onto their iCloud or any other cloud storage variant. They must be deregistered (removed) from any iCloud (Find my iPhone/iPad/Samsung cloud) accounts.

All phones and devices must be on a UK network or not locked. Phones or devices locked to a foreign network will not be accepted and will be classed as faulty.

By submitting an order through our site you warrant that the phone(s) comply with these terms.

Please note:

We may not be able to return accessories or original packaging (box) if you request your phone to be returned

You are responsible for cancelling any airtime contract linked to each handset. We are not responsible for any call costs arising before, or after, receipt of your handset, or arising from any other circumstances whatsoever.

Please ensure you remove your SIM card before sending us your mobile phone. We accept no liability in the event that a SIM card is sent with a phone and charges are then incurred. You shall continue to be responsible for such charges. Any SIM cards received by us are non-returnable.

Please remember that by sending your phone to us, you agree to release us from all and any claims, losses or damages with respect to the phone, any data stored or contained therein or on any media used in conjunction with the phone (whether in the form of personal details, SMS, photos, games, songs or other data (“Data”)). We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is your responsibility to ensure that such data is removed from the phone prior to you sending it to us. Please use our free Mobile Data Delete Tool to obtain step-by-step instructions on how to delete personal data from your model of handset.

Payments and Checking Process

During the checkout process you will be asked how you would like to receive payment for your goods. This payment option cannot be changed once the order has been placed.

Please allow up to 48 working hours for your handset to be checked in, this maybe the case during busy periods. We always aim to check in same day, but cannot guarantee it.

RecycleFaultyPhones.co.uk initiates payments to customers as follows:

We offer an option of cheque or Faster Payment. You will be required to select a payment option when placing each online sell order. Unfortunately, this payment option cannot be changed once the order is placed and will remain set.

When we receive your sale items, we will check that the sale is complete, and that it meets our terms and conditions. Providing it does, we will post/make payment to you, by cheque, Faster Payments Same day via your chosen method on the basis that any re-offers are accepted by 1pm.

Cheque payments

Cheques – 1 working days after acceptance.

Cheque payments can only be made to the name and address given when you register. If the damaged cheque is not received by us, a cancelation fee will apply (£7) and will be deducted from the re-issued cheque value. We cannot be held liable for the non-receipt of any cheques.

If you have lost your cheque you can request for it to be cancelled and re-issued. A cancellation fee will apply and will be deducted from the re-issued cheque.

Same day payments

Same day payments issued on day of acceptance and should take no more than 2 hours to reach your account
We cannot, under any circumstances, recall or reissue bank transfer payments once they have been made.

All discrepancies must be reported to us in writing within 24 hours. If a faster payment is issued and the incorrect bank details were supplied, this can take up to 6 weeks to be returned and re-issued.

Please Note: Payment can only be made using the details given during the checkout process. If you have lost your cheque you can request for it to be cancelled and re-issued. A cancellation fee of £7 will apply and will be deducted from the re-issued cheque or voucher amount. All valuations and payments include VAT.

All items are purchased using the VAT margin scheme as per the HMRC used goods VAT rules.

Postage & Packaging

We cannot be held responsible for any handsets that have not been received. RecycleFaultyPhones.co.uk takes no responsibility for the loss of, or damage to, goods in transit.

For each package you send in it is your responsibility to:

  • Ensure it is adequately insured for loss in transit, and
  • Ensure that it is adequately physically protected.

Recyclefaultyphones.co.uk accepts no liability for any loss sustained due to inadequate packaging when recyclefaultyphones.co.uk supplied return bags are used.

Royal Mail will only deliver two or more phones if sent by special delivery. Unfortunately, other than when we arrange courier collection, we do not accept responsibility for non-delivery of phones or damage in transit. We therefore recommend that you send any high value units via registered post to ensure successful delivery.

We have various posting options which include a Royal Mail signed for 48 hour service. This service is only applicable when posting up to 2 phones or devices at a time.

This will require you to take your package, with handsets / gadgets and sales order to a Royal Mail post office to obtain proof of postage and a tracking number.

Goods which are “blocked, or stolen” will not be returned in accordance with Home Office guidelines. “Fake” goods will be returned if recyclefaultyphones.co.uk considers that they were remitted in good faith.

Once your goods have been received and inspected, recyclefaultyphones.co.uk will contact you via email/phones to confirm the amount recyclefaultyphones.co.uk offers for them (as adjusted, if necessary, by these terms and conditions). If you do not reply within 72 working hours recyclefaultyphones.co.uk will pay the offered amount.
Recyclefaultyphones.co.uk cannot be held responsible for the non-delivery of emails because of spam email or junk filters.

Quotes are valid for 14 days from original order, recyclefaultyphones.co.uk reserve the right to offer a different price according to price fluctuations outside of this time period.

Under no circumstances can goods be returned after this 3 day period.

If you choose to decline the offer within the 5 calendar day period, you may ask recyclefaultyphones.co.uk to return the goods to you. Please allow up to 10 working days to receive your returned phone. All handsets are returned for free.
If for whatever reason recyclefaultyphones.co.uk cannot send you back your original phone then recyclefaultyphones.co.uk will be obliged to make payment for the full quoted amount.

Other things to note

You are responsible for cancelling any airtime contract linked to each handset. We are not responsible for any call costs arising before, or after, receipt of your handset, or arising from any other circumstances whatsoever.
Please ensure you remove your SIM card before sending us your mobile phone. We accept no liability in the event that a SIM card is sent with a phone and charges are then incurred. You shall continue to be responsible for such charges. Any SIM cards received by us are non-returnable.

Please remember that by sending your phone to us, you agree to release us from all and any claims, losses or damages with respect to the phone, any data stored or contained therein or on any media used in conjunction with the phone (whether in the form of personal details, SMS, photos, games, songs or other data (“Data”)). We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is your responsibility to ensure that such data is removed from the phone prior to you sending it to us.

Our pricing

Prices offered on our website are subject to change at any time without notice. The price you see at time of trade-in will be the value you receive.

Customer obligations

Goods must arrive within 14 days of the date of the quotation. If the goods arrives later than 14 days from the quotation date then recyclefaultyphones.co.uk will offer the lower of the quote price or the current price on the Site on the day the goods arrives, subject to the “Full working order” clause below.

Why Choose Us?


RECYCLE

We give your faulty phone
the green treatment

TIME

Quick & simple. No listings,
no phone calls, just cash!

PAYMENT

Fast, easy cash.
Straight in your pocket!

How it works


We make recycling your faulty mobile phone simple. We do the hard work, you take the cash!

SEARCH

Search for your phone
and get an instant quote

PACK & SEND

Pack your phone, pop it in the post
and we’ll take care of the rest

GET PAID

Your phone arrives, you get paid.
It’s that simple.